Tag
customer experience
Stories tagged customer experience.
Luxury's Identity Crisis: AI Belongs Behind the Scenes, Human Touch on Centre Stage
A luxury executive with 38 years of experience managing operations across 15 countries argues the sector is confusing modernization with mechanization, and that screens, kiosks and algorithms cannot deliver ultra-luxury.
UK retailers overstate unified commerce success as customer complaints persist
UK retailers are more confident than their customers about unified commerce success, as new research from Visualsoft reveals that 40% still receive complaints about inconsistent experiences.