Tag
customer experience
Stories tagged customer experience.
Retailers Told to Look Past Technology as Digital Edge Becomes Easy to Copy
Retailers are being urged to compete on strategy, customer experience and execution as digital tools become cheaper to adopt and harder to use as a differentiator.
Luxury's Identity Crisis: AI Belongs Behind the Scenes, Human Touch on Centre Stage
A luxury executive with 38 years of experience managing operations across 15 countries argues the sector is confusing modernization with mechanization, and that screens, kiosks and algorithms cannot deliver ultra-luxury.
UK retailers overstate unified commerce success as customer complaints persist
UK retailers are more confident than their customers about unified commerce success, as new research from Visualsoft reveals that 40% still receive complaints about inconsistent experiences.