chatbots
Stories tagged chatbots.
Gartner: 87% of Customers Say Human Agent Is Essential With GenAI Service
Gartner research finds 87% of customers consider access to a human agent essential when companies use generative AI in customer service, while only 27% would try a chatbot again after a bad experience.
Grok and GPT Split Sharply on Candidate Picks Across Nearly 500 Races
A new Convovo study found Grok 4.7 recommended Republican candidates in 92% of forced-choice answers, while GPT-6.1 Sol chose Democrats in 97%, with the models diverging in more than 90% of nearly 500 midterm races.
Disney to hire at least 60 Character.AI staff after chatbot startup's bankruptcy
Disney has agreed to make employment offers to at least 60 Character.AI employees, the majority of the chatbot startup's workforce, at an estimated $60 million in annual compensation, according to a legal filing. The move follows Character.AI's bankruptcy filing and a $20 million deal for some of its assets.
Circuit Breaker Labs builds AI 'crash-test dummies' to catch chatbot harm
A sibling-founded startup is developing crash-test-dummy style testing tools to expose how AI companions can push vulnerable users toward psychological harm, following a wave of lawsuits over chatbot-related deaths.
China Curbs AI Chatbots Used for Emotional Companionship
Chinese regulators have issued new guidelines restricting AI chatbots that offer continuous emotional interaction, aiming to prevent dependency and protect minors as demand for AI companionship grows.